ranks it as one level higher in alphabetized list: symbols, 0-9, then a-z. More importantly to this conversation, adding a. in front of its name is rendered invisible to the end user, unless you explicitly go looking for it. What files did Creative Cloud delete?īackblaze called this folder. As part of the Backblaze installation process, the cloud service stores a folder in the root directory of your Mac’s hard drive or flash storage drive (if you look at your hard drive as a tree, with each folder a different branch, the root directory is the trunk, to which all the other folders are connected). The company noticed the Adobe bug thanks to happenstance just a quirk of how their own software works. Backblaze works by uploading your files to their servers, mostly in the background (so your computer may be uploading files for days the first time, but you won’t notice it since it works by itself while you use your computer).
#Adobe cc mac an error occurred while running the installationch eck tool for update#
The bug left Mac users a bit out of sorts after it was discovered that after an update was installed – which could have been downloaded automatically – would delete the top folder in the Mac’s root directory.Īfter some comments around the internet, it seems as though the bug came to light thanks to cloud backup providers Backblaze. If you’re a subscriber to Adobe’s Creative Cloud service, you might want to make sure your files are where you left them this weekend. Although quickly fixed, a recent Adobe Creative Cloud bug has been deleting the files on any Mac that has it installed.
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